Decisiv and TMW Systems expand relationship for asset maintenance
Enhanced partnership to provide TMW users with improved management and visibility to external service events.
Decisiv, a leading provider of a service relationship management (SRM) software platform for commercial vehicle, heavy equipment, and industrial asset service management, made the announcement in advance of this week’s 2017 in.sight user conference + expo, hosted by PeopleNet and TMW.
“TMW has clearly established a leadership position and counts many leading fleets in North America as customers, all who can benefit from our closer working relationship,” said Michael Riemer, vice president of product and channel and marketing at Decisiv. “Our joint vision is to develop a best-in-class service management experience by leveraging TMW’s asset maintenance foundation and Decisiv’s SRM-based collaboration platform and OEM-3rd party call center-service provider relationships.”
With the new relationship, TMW users will have improved management and visibility to external service events, as well as the ability to leverage OEM relationships where permitted to capture build details, warranty status, recalls and service bulletins, diagnostics information, etc. within their internal shops.
“We are excited to take the next step in our relationship with Decisiv,” said Scott Vanselous, executive vice president, TMW Systems. “The unique collaboration and communication capabilities of the Decisiv platform and their established OEM relationships will enable us to provide new and improved offerings to our current and future customers.”
“Fleets who leverage the combined solution will have consistent, real-time visibility into all service events, as well as API-based access to diagnostic faults for any asset type (truck or trailer), across any make and telematics provider,” Riemer said. “The secure exchange of real-time service status and work-order details will allow critical information to flow seamlessly between fleets, service providers, and OEMs. This improves asset availability and reduces costs without jeopardizing access to confidential information.”